Terms of service

These terms govern the use of Giglogik, provided by Pillipoisid OÜ, Särje tn 4-4, Harkujärve küla, 76912 Harku vald, Estonia. By creating an account or accepting an invitation you agree to them, and if you use Giglogik for a band you accept them on the band’s behalf as well. The privacy policy explains how personal data is handled and is part of these terms.

Estonian Business Register, registry code 12505509 · VAT EE102109870

Email: hello@giglogik.com

The service

Giglogik is a software planning tool for bands: gigs, line-ups, availability, substitutes, setlists, attachments, and a simple overview of fees. It is not a talent or booking agency, not the employer of any musician, and not a payment intermediary: it does not make bookings, hold money, or pay anyone, and the fees it shows are a band's own notes.

We are not a party to anything a band's Owner, its Managers, its members, substitutes, guests, venues or organisers agree between themselves, whether about a booking, a fee, a payment or who performs. Disputes about those agreements are theirs to settle, and to the extent the law allows we are not liable for them.

Accounts

• You need a working email address. You sign in with a password, an email link, or a Google account; keep your mailbox and your device secure, and tell us at once if you think somebody else is using your account.
• You are responsible for what is done under your account.
• You must be at least 16 years old, and you confirm it when you sign up.

Bands, roles, and data you enter about others

• A band's Owner holds its subscription and can transfer ownership. Managers run the band's gigs and line-ups. Technicians manage technical information. Members play. Members and technicians can also add people outside the band.
• When you add a substitute contact or invite someone, you confirm you may share their details with the band for that purpose. Substitutes can opt out at any time, and that choice is binding on the band.
• Do not upload content you have no right to share. Attachments are not public: a gig’s files are shown inside the band and to the people on that gig, as the setting of each file says, and a rider’s files are shown to the band.

Acceptable use

No unlawful content, no harassment, no attempts to reach data that is not yours, no automated scraping, no reselling the service. We may suspend accounts that break these rules.

Your content, and reporting illegal content

• What you upload stays yours. You give us the permission we need to store it, copy it for backups, and show it to the people you share it with, for as long as it is in Giglogik, and for nothing else.
• Do not upload or write anything illegal, or anything that infringes someone else's rights, such as music, recordings, scores, photos or documents you have no right to share.
• Anybody can report content they believe is illegal, a copyright infringement among it, on the report page, without an account. We confirm the report, look at it carefully and promptly, and tell the person who reported it what we decided.
• If content is illegal or breaks these terms, we may remove it or block access to it. We tell the person who uploaded it what we did and why, and how to object: by writing to hello@giglogik.com, after which a person looks at it again. These decisions are made by a person, not by automated means.
• After a warning, we may close the account of anybody who repeatedly uploads illegal content or infringes others’ rights. We may also stop handling notices from anybody who repeatedly sends notices that are clearly unfounded.
• Our single point of contact under the Digital Services Act, for authorities and for users alike, is hello@giglogik.com. We answer in English and Estonian.

Subscriptions and billing

• Every band starts on the Free plan. The paid plans, Pro and Pro+, are chosen per band and billed by Stripe on the subscription of the band's Owner: one band pays the full price and every further band half, whatever plan each one is on. Prices and limits are shown on the band's Billing page before you pay. One subscription holds up to twenty bands.
• One free trial of a paid plan is given per person and email address, once, for the period shown when it starts; deleting an account and signing up again does not give another. When the trial ends the subscription continues at the price shown, unless it was cancelled before the end of the trial.
• Prices are shown before you pay, with tax where it applies. A subscription that is already running keeps its price until you change its plan or its billing period; the prices shown at that moment then apply. New prices are published at least 30 days before they apply to new subscriptions.
• When you start a paid plan we ask who is buying, a band or business that plays for money or a private person, and keep your answer. Paid plans are sold to private buyers in the European Union and wherever else we offer them, but not yet to private buyers in the United Kingdom: a purchase made as a private buyer there is cancelled at once and refunded in full, and the Free plan stays open. A buyer in business outside the European Union accounts for any tax due where it is established. Whichever you answer, the 14-day right to withdraw described below is yours.
• Subscriptions renew automatically, every month or every year as chosen, at the price shown when you subscribed or last changed it, until cancelled. You can cancel at any time on your Billing page, or on the withdrawal and cancellation page, which needs no sign-in: the plan then runs to the end of the period paid for, and nothing more is charged. Taking a band off the subscription works the same way. When a band is deleted or passed to another Owner, its place on the subscription ends and the next payment is for one band fewer. When no band is left on it, the subscription ends with the period paid for, or the same day if a payment has failed. A switch from yearly to monthly billing takes effect when the year paid for ends, and nothing is charged or refunded for it. If a payment has failed, cancelling ends the subscription the same day, and the failed payment is not taken. A cancellation sent from that page without signing in counts from the moment it is sent: a renewal charged before we carry it out is refunded in full. A band that returns to Free with more members than Free allows is read-only until somebody is taken out or it is on a paid plan again; nothing is deleted.
• If you are a consumer, you may withdraw from a paid subscription within 14 days, without giving a reason. The 14 days run from the day the paid plan started or, if it started with a free trial, from the day of the first payment. You withdraw on the withdrawal page, or by email or post, for which you may use the model withdrawal form printed below, though you do not have to. The link “Withdraw from contract” at the foot of every page opens the withdrawal page, and your Billing page shows the same link for 14 days after a plan or a paid change starts. By starting a paid plan straight away you ask for it to begin within those 14 days, so if you withdraw you pay for the days until your withdrawal, and we pay back the rest within 14 days, to the card you paid with. Leaving a free trial costs nothing. The same applies to a paid change, such as a band added or moved up or a switch to yearly billing: within 14 days of it you may withdraw from the change, you pay for the days it ran, and we pay back the rest within 14 days.

  Model withdrawal form

  Complete and return this form only if you wish to withdraw from the contract.

  To Pillipoisid OÜ, Särje tn 4-4, Harkujärve küla, 76912 Harku vald, Estonia, hello@giglogik.com:

  I hereby give notice that I withdraw from my contract for the provision of the following service: Giglogik.

  Ordered on

  Name of consumer

  Address of consumer

  Signature of consumer (only if this form is notified on paper)

  Date

• If a payment fails you keep the plan for 14 days from the failure. After that the band becomes read-only until payment resumes: nothing is deleted, and members can still answer their gigs. While a payment is owed, bands cannot be added to the subscription, moved on it or taken off it; cancelling it stays possible. A subscription that is cancelled after failed payments, or is still unpaid when its next period begins, ends: the failed payment is not taken, and its bands return to the Free plan.
• Refunds follow the consumer law that applies to you. Contact us if something went wrong. Credit left on your account when nothing of yours renews any more is refunded to the card you paid with.

Availability and calendars

Availability in Giglogik is advisory. Connecting a calendar shares busy windows only, as described in the privacy policy, and you can disconnect at any time.

Availability of the service

Giglogik is provided as is and as available. We aim for it to be up all the time, but we do not promise uninterrupted or error-free operation, and we offer no service level guarantee. We may take the service down for maintenance, change how features work, or withdraw features. The service depends on providers we do not control, including Google, Stripe, Resend, Supabase and Vercel, and the browsers' push services, and an outage on their side is an outage for Giglogik too.

If you are a consumer, the paragraph above does not limit what the law gives you: a paid plan must work as described, and as is normal for a service of its kind, for the whole period you have paid for, updates included. If it does not, tell us: we put it right within a reasonable time, and if we cannot, you may have the price reduced for the time affected, or end the plan and get back what you paid for the time not used. For the price, that holds also when the cause lies with a provider of ours or in an event beyond our control. We change or remove a feature of a paid plan only for a good reason (the law, security, a change at a provider, or a feature hardly anybody uses), at no cost to you, and we tell you beforehand; if the change makes the plan noticeably worse for you, you may end it within 30 days of the notice or of the change, whichever is later, and get back what you paid for the time not used.

Your data and backups

We keep daily backups and take reasonable care of your data, but a backup is a copy of the past, not a guarantee against loss. You can export what your account holds at any time from Settings (the privacy policy says where to write for anything else we keep about you), and you are responsible for keeping your own copies of anything a gig depends on: the venue, the times, the fee, who is playing. If data is lost, our obligation is to restore it from the most recent backup where we can.

Security

We protect the service with the measures described in the privacy policy. No system is completely secure, and we cannot promise that unauthorised access will never happen. If it does, we act as the privacy policy describes and as the law requires. Where a security incident results from something on your side, such as a shared password, a lost device or a compromised mailbox, it is not a breach by us.

Liability

• Giglogik is a planning aid. What a band agrees with a venue or a musician, whether a gig happens, and whether anyone is paid is between them. Check the details that matter directly with the people involved; a notification that did not arrive is not a reason a gig was missed.
• To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive loss or damage, including a missed or cancelled gig, a lost fee or booking, a venue's cancellation costs, lost profit, lost data, or damage to reputation, however it arises, even if we were told it was possible.
• To the extent the law allows, our total liability to you for everything arising out of the service or these terms is limited to the amount you paid us for the service in the twelve months before the event the claim arises from, or 100 euros if you paid nothing in that time.
• Nothing in these terms limits or excludes liability for death or personal injury, for fraud, for a breach committed intentionally or through gross negligence, or any other liability that the law does not allow to be limited. If you are a consumer, nothing here takes away rights you have under the law of the country you live in, among them your remedies when a digital service is not as agreed.

Your responsibility for what you enter, and indemnity

You are responsible for the content you upload and the details you enter about other people, and for having the right to share them. That covers sheet music, scores, recordings, photos and documents, and the names, email addresses and phone numbers of substitutes, guests, venue contacts and anybody else you add or import.

If somebody else brings a claim against us because of that content or those details, because you had no right to share them, or because of your use of the service in breach of these terms, you agree to defend us against the claim, to indemnify us and to hold us harmless: you bear the damages, the liabilities, and the reasonable costs and legal fees the claim causes. We tell you about such a claim without delay and give you what you reasonably need to answer it.

If you are a consumer, this applies only to loss caused by a breach you are at fault for, and only as far as the law of the country you live in allows.

Details you enter about other people: data processing terms

• When a band's Owner, a Manager, a member or a technician enters details of other people for the band's own purposes (substitutes, guests, people invited, and organiser or venue contacts), the band, represented by its Owner, is the data controller for those details and Pillipoisid OÜ is its data processor. This section is the contract between them that Article 28 of the GDPR requires; it lasts as long as the band keeps such details in Giglogik. For your account and everything else the privacy policy lists, we are the controller.
• We process those details only to provide the service as these terms and the privacy policy describe, and on the band's documented instructions, which are what its Owner and Managers do and set in the app. If we believe an instruction breaks data protection law, we say so.
• The band is responsible for having a lawful ground to enter the details, for telling the people concerned that it keeps them and uses Giglogik to do so, and for entering no more than its gigs need.
• Everybody on our side who can reach the details is bound to confidentiality, and we protect them with the security measures the privacy policy describes.
• The band authorises us to use the sub-processors named in the privacy policy. Each is bound by a contract with the same data protection duties, and we answer for what they do. We announce a new or replaced sub-processor in the privacy policy at least 14 days before it starts; a band that objects may stop using the service and delete its data.
• We help the band answer requests from the people concerned, through the tools in the app and when asked, and help it meet its own duties on security, breach notification and impact assessments, as far as the nature of the service allows. We tell the band without undue delay when we learn of a personal data breach that affects those details.
• When the band removes the details, or the band is deleted, we delete them as the privacy policy sets out, and from backups within 30 days, unless the law requires us to keep them. The stop list of addresses that asked a band not to write to them is the exception: we keep it as a controller, to honour that request.
• When asked, we give the band the information needed to show these duties are met, and allow an audit at reasonable notice, at the band's cost and no more than once a year unless a breach or an authority calls for one. Transfers outside the European Economic Area follow the privacy policy.

Events beyond our control

We are not responsible for a failure or delay caused by something beyond our reasonable control: a power or network outage, an attack on the service, a failure at a provider we depend on, a strike, a natural disaster, an act of a public authority, or anything of that kind.

Termination

You can delete your account at any time from the Settings page. Deleting it ends everything you pay for at once, and the unused part of a period already paid for is not refunded; cancel first if you want a plan to run to its end. We may end the service with 30 days’ notice, or immediately for serious breaches, and we may suspend an account while we look into suspected misuse. Unless we end it for a serious breach on your side, we refund the part of a period you have paid for and not used when we end the service or your paid plan. A suspension lasts only as long as the check needs: we tell you why at once, and you can answer at hello@giglogik.com. If the suspicion is not confirmed, we add the suspended days to your period or refund them. On termination we delete or anonymise your data as set out in the privacy policy; export what you need before you delete.

Governing law and disputes

These terms, and any dispute arising out of them or out of the service, are governed by the law of Estonia. Harju County Court (Harju Maakohus) in Tallinn, Estonia, has exclusive jurisdiction as the court of first instance.

If you are a consumer, that does not take away what the law gives you and you cannot waive: you keep the protection of the mandatory rules of the country you live in, you may bring a claim in that country’s courts, and we may bring one against you only there. You may also turn to your national consumer dispute body; in Estonia that is the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority.

General

• In these terms a consumer is a person who uses Giglogik for purposes outside their trade, business, craft or profession.
• These terms and the privacy policy are the whole agreement between you and us about the service.
• If a part of these terms turns out to be unenforceable, the rest still applies.
• If we do not act on a breach, that does not mean we accept it.
• We may transfer this agreement to a company that takes over the service; you may not transfer your account to someone else.
• The English version of these terms is the only legally binding one. Translations, including those made by machine or with artificial intelligence, are provided for convenience only, and if a translation differs from the English version, the English version controls. If you are a consumer, this does not take away any right the mandatory law of the country you live in gives you.

Changes and contact

We may change these terms for a good reason: a change in the law or a decision of a court or an authority, a new or changed feature, security, or a change in how plans are built. We tell you about a material change by email and in the app at least 30 days before it applies, and the notice says what changes, from which day, and what follows if you do nothing. If you do not agree, you may end your subscription or delete your account before that day at no cost, and in that case we refund the part of a period you have paid for and not used. If you carry on using the service after that day, the changed terms apply to you. A change does not raise the price of a period you have already paid for, and takes no core part of the service out of it. Questions: hello@giglogik.com.